SMS terms

These terms describe the Nexcel Client Communications SMS/MMS program, operated by James Murray / Nexcel. The program supports one-to-one communication about our AI consulting, development and business automation services.

Messages you may receive

Messages may include responses to service inquiries, consultation and appointment coordination, support replies and updates about an active project. Messages are limited to the inquiry or services you request and the communication you agree to receive.

This program does not send unsolicited outreach or bulk promotional messages, and we do not purchase contact lists.

Consent and participation

If you initiate a text conversation, we may respond about that inquiry. Before initiating other service-related texts, we obtain your explicit permission, such as an affirmative response to an email describing the proposed messages and disclosures.

Providing a phone number, contacting us by telephone or purchasing a service does not by itself enroll you in text messaging. Consent to receive texts is optional and is not a condition of purchase. You can use other agreed communication channels instead.

When we request SMS permission, we identify the sender and message purpose and provide the message frequency, rate, help, opt-out, privacy and terms information. We retain records of consent. Permission for service-related messages does not authorize unrelated promotional messages. Our SMS consent page shows the disclosures and email permission process.

Message frequency and charges

Message frequency varies according to your inquiry, appointments, support needs and active project. There is no fixed sending schedule.

Message and data rates may apply. Your mobile carrier’s charges depend on your plan. Nexcel does not charge a separate fee to participate in this messaging program.

Stop messages

Reply STOP to unsubscribe. We honor standard opt-out keywords, including STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, REVOKE, OPTOUT and QUIT. You may receive one confirmation of your request; further program messages will stop unless you subsequently opt back in.

To resume the same requested service-related messages after opting out, reply START or UNSTOP to the same number. Resubscribing does not enroll you in a different messaging program or promotional messages.

You can also email support@nexcel.ai to request that we stop texting you.

Help and support

Reply HELP for help or email support@nexcel.ai. Please identify the mobile number associated with your request when contacting us by email. We will never need your account password to process an SMS support request.

Mobile numbers and delivery

Only use a mobile number you own or are authorized to use. Let us know if your number changes or is reassigned so that we can update our records and permissions.

Delivery depends on your carrier, network coverage and other technical conditions and is not guaranteed. Carriers are not liable for delayed or undelivered messages. This messaging program is not an emergency service.

Privacy

Our Privacy policy explains how we handle mobile numbers, message content and consent records. We do not sell or share mobile numbers, SMS opt-in data or messaging consent with third parties or affiliates for marketing or promotional purposes. Service providers may process the information needed to deliver and support messaging on our behalf.

Changes and other agreements

We may update these terms by posting a revised version and effective date on this page. We will obtain new consent when required before changing the purpose of messages you receive.

These terms concern SMS/MMS communication. Any separate project agreement governs the services you purchase.

Contact

James Murray / Nexcel
Email: support@nexcel.ai
Website: nexcel.ai